Privacy Policy

This Privacy Policy applies to all persons using the services of Iran Air, represented by Gharaei GmbH in Austria. We hereby inform you about the extent and purpose of the collection and use of your personal data by our company. The protection of your personal data is very to us, therefore we process your data exclusively on the basis of the legal regulations of the EU General Data Protection Regulations (DSG 2000, DSG 2018 and TKG 2003). In this privacy policy we inform you about the most important aspects of data processing within our website.

Responsible for the data processing is Iran Air, represented by Gharaei GmbH in Austria at Opernring 1, 1010 Vienna.

By using our services and obtaining consent for the purpose of this statement, you certify that you have reached the age of 14 and are able to give your consent, or that your guardian has already given you its consent.


Contact us

If you contact us via the form on the website ( or by e-mail (, your data will be stored for the purpose of processing the request and in case of follow-up questions for 12 months. In your interest, we will not share this personal information without your consent. It may be necessary to provide specific information to Iran Air, Iran's state-owned airline headquartered in Tehran, to make the contract legally binding.


Data storage

We point out that for the purpose of simpler shopping and for subsequent contract processing the context of cookies, the IP data of the connection owner are stored by the web shop operator, as well as name, credit card number, bank details and date of birth of the buyer.

In addition, the following data is also stored with us for the purpose of contract execution:

  • Your base data (name, first name, address, e-mail address, telephone number),
  • the data in your travel documents (passport number, passport details, date of birth, issuing authority, duration),
  • the data on payment methods and in connection with payments, in particular debit cards, credit cards and bank cards,
  • the contact persons, conditions, special services, frequent flyer number, memberships and
  • special categories of data such as health data, as well as data on special needs and on marriage / partnership.

The data you provide is required to fulfill the contract or to implement the pre-contractual measures. Without this data we can not conclude the contract with you. A transfer of data to third parties does not take place, with the exception of the transmission of the credit card data to the processing bank / payment service provider for the purpose of debiting the purchase price, to the transport / shipping company commissioned by us to deliver the goods and to our tax advisor to fulfill our tax obligations.

By entering your personal data in one of our contact forms, you consent to the transmission, storage and processing by us for the duration of this specific request. This is especially true for your via contact form, chat and emails you send us. We need this data to process your request and in these cases also store your IP address for purposes of securing evidence. The storage takes place as long as this is necessary for you or us to take care of any supplementary or subsequently asked questions.

After termination of the shopping process, the data stored with us will be deleted. In the case of a contract, all data from the contractual relationship are stored until the end of the taxable storage obligation (7 years). In addition, the data name, address, purchased goods and date of purchase are stored until the end of product liability (10 years). Data processing is based on the statutory provisions of § 97 (3) TKG and Art. 6 para. 1 lit. a (consent) and / or lit b (necessary for fulfillment of the contract) of the GDPR.



Our website uses so-called cookies. These are small text files that are stored on the device using the browser. They do no harm and serve only to make our offer to you user-friendly. Some cookies remain stored on your device until you delete them. This allows us to recognize your browser during your next visit. If you do not consent, you can set up your browser to inform you about the setting of cookies and then allow them personally only in individual cases. Disabling cookies may limit the functionality of our website.



You are free to subscribe to our newsletter. The registration for which you have to provide your e-mail address and give your consent to receive the newsletter can not take effect until you confirm a link to the registration you receive by e-mail.

In every newsletter you receive, you will find all the information you need to unsubscribe from the newsletter. For more information about our newsletters please contact us under We're here to help.

The content of our website has been carefully prepared and checked several times, but we assume no liability for the topicality, correctness and completeness of the information provided. Claims for damages for the use or non-use of the information are excluded. All offers are non-binding. We reserve the right to change, supplement or delete the offer or parts thereof without prior notice or to cease publication of the website temporarily or permanently.

The content and programming of our website are protected by copyright and ancillary copyright. Any duplication - also in extracts - and public reproduction, in particular the copying of texts, graphics and photos is prohibited without our prior written consent.


Transfer to third Parties / Obligations of Contracting Processors

Your personal information may be provided by us

  • within the group taking into account the permitted uses,
  • to processors (eg for our electronic advertising in the form of newsletters) who have committed themselves to comply with applicable data protection standards, or
  • to third parties who are required to provide the services you require (eg all types of overseas bookings);



We have implemented organizational and technical safeguards that we continually evaluate and adapt as necessary to protect your personal information that we store and process.

We reserve the right to change this privacy policy at any time and to adapt it to new developments. The new version is valid from provision on our website. The current version of the privacy policy can be accessed at any time under on our website, our imprint under