FAQ - Frequently Asked Questions

Flight reservations can be made online on our website or personally in our sales office (Opernring 1, 1010 Vienna).

Usually, non-binding reservations are valid for 48 hours. However, it may vary due to the time of reservation, type of ticket, seats available, etc.
An exact validation will be stated in your reservation.

Iran Air offers special fares for passengers over 60 years.

When stating the birth date during the flight reservation process, the senior discount will automatically be included.

Students with an Iranian Passport have also a disount. You have to send us your valid student card, so we can include the discount for your flight.

The ticket price for Infants between 0 and 2 years is 10% of the applicable adult price.

The ticket price for children between 2 and 12 years is 75% of the respective adult fare.

The current student status must be verified through a valid student ID.
 

Ticket prices can change hourly, because tickets are issued simultaneously. The availability of certain booking classes per flight date are variable and can not be predicted. Lower booking classes (i.e Saver) are limited and accordingly immediately fully booked (especially with bookings which are requested shortly before the flight).

No. The price in our office and online is the same. You can buy the tickets in our office or do the booking online by yourself.

We recommend providing a phone number so that we can inform you in case there are changes to your flights.

Please inform us about your second name when making the flight booking. Therefore your second name will be remarked on the issued ticket.

EXAMPLE:

In general our flight tickets are booked according to the name in your Iranian passport. Your "Second Name" will be remarked on the issued ticket. Please state your second name, according to your Austrian passport, under "Remark" while booking via our website.

In combination with an international flight you can book a domestic round trip for a special price of EUR 30.00 (+ airport taxes) per route. Please note, that this price is only available in combination with an international flight.

- Cash or debit card payment in our sales office

- Credit card (Mastercard/Visa)

- Bank transfer

Details about the payment methods can be found in your reservation confirmation.

When paying via bank transfer, please state your five-digit booking code as reference.
You will find our bank account information on the website, under the rubric ‘’company details‘’.

Please upload your receipt at ‘’Payment’’ or send us a copy of your confirmed payment via e-mail to ticket@iranair.at.

Yes, we provide a service to assist children from their point of departure to their final destination and additionally a supervision from our team during the flight.

Please note, that the price for an unaccompanied child will be calculated as an adult.

Regulations on flights with Austrian Airlines:

General Information

Handling Advice Form

Yes, the electronic ticket (“itinerary receipt”) will be sent to you via email.

A reconfirmation of your flights is not required.

On Iran Air flights, it is not possible to make seat reservations in advance.
You may choose your seat at check-in.
 

1x hand luggage includes 7kg

Liquids, gels and lotions must be in a container with a maximum capacity of 100ml or 100g, which must be carried in a reclosable clear plastic bag with a maximum capacity of 1 litre.

Please note that the maximum weight per checked bag is 23kg

At the Vienna International Airport excess baggage costs EUR 12.00 per additional kg.

In order to avoid high costs at the airport, a luggage package can be bought up to 24 hours before departure for flights with Iran Air. Please note, that this special package applies only on flights from Vienna to Tehran.

For further information, please visit ‘’Additional Luggage’’.

Forgotten or lost baggage can be found in the “Fundbüro” at the Vienna airport.

For further information, please contact the airport at (+43)-1-7007.

If your luggage was damaged during an Iran Air flight (route Tehran-Vienna), please contact the sales office in Vienna. 

The contact information can be found here. 

The following documents are needed to claim compensation for damaged luggage:

- Original file of the damage report  (available at baggage claim)

- Copy of your passport

- Boarding card including the attached luggage tag

- Pictures of the damaged luggage

- Price of the luggage, ideally verified by original invoice/receipt

After submitting the required documents, the average processing time is 4-5 weeks.

Ticket changes can be made online or in our sales office.

If you wish to rebook your ticket online, please fill out the rebooking form and our sales staff will get back to you.

Possible rebooking fees, which are based on the conditions of your ticket, will be sent to you in a separate email. You can contact our sales office in this regard, prior to sending the rebooking request.

Please note that the rebooking request is binding.

The cancellation of your ticket can be made online or in our sales office.
If you wish to cancel your ticket online, please fill out the cancellation form and our sales staff will get back to you.

You can choose between cancelling your booking and refunding a purchased ticket. If you want to cancel your booking and state a new flight date later, please choose “cancel your booking”. If you want to cancel your ticket entirely and get a refund of the remaining amount, please choose “refund a purchased ticket”.

After deduction of possible cancellation fees, the remaining amount will be refunded within 14 working days.

Our fares are subdivided into various booking classes, each with differing conditions. These booking classes are indicated by alphabetical characters, such as ‘L’ or ‘Y’, which are stated on your ticket.

Since the fees must be calculated individually, no exact price information can be given in advance.

Below you can find an overview of our booking classes and fees:

The above stated rebooking fees represent minimum fees and have to be paid for each rebooking.

If your booking class is not available on your requested flight, additional fees may apply.

Tickets must be rebooked/cancelled up to 24 hours prior to departure. If the deadline has passed, a no-show fee will apply in addition to the rebooking/cancellation fee of the respective ticket.

Please note, that on the booking class Saver and Basic a minimum stay of 3 days is required.

No, rebookings and cancellations can only be made online or in our sales office. 

Tickets have to be rebooked/cancelled up to 24 hours prior to departure, for Code-Share flights with Austrian Airlines up to 48 hours prior to departure.

If the deadline has passed, a no-show fee (between EUR 60,00 and EUR 80,00) will apply in addition to the rebooking/cancellation fee of the respective ticket.

Tickets cannot be transferred to another person.